Privacy Policy

Last updated: September 15, 2026

GravelwoodCo ("GravelwoodCo," "we," "us," or "our") makes and sells handmade and custom goods through our shop on Etsy (etsy.com/shop/GravelwoodCo) and offers custom content services through Fiverr. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to interactions with us through our website (gravelwoodco.com), our Etsy shop, our Fiverr profile, and any associated social or content platforms, including Pinterest.

Information We Collect

We collect information directly from you and, in limited cases, automatically through the platforms we use:

• Order and transaction details: such as items purchased, shipping address, order value, and order history, provided to us through Etsy or Fiverr when you place an order or hire us for a service.
• Customer messages and communications: including messages sent through Etsy Conversations, Fiverr's messaging system, email, or contact forms, so we can answer questions, provide support, and resolve issues.
• Contact information: such as your name and email address, when you message us directly or sign up to receive updates from us.
• Content you provide for custom orders: such as instructions, reference material, or files you share with us to complete a custom order.
• Browser and cookie data: our website may use minimal cookies or similar technologies for basic site functionality and to understand general traffic patterns (for example, via standard web analytics). We do not use cookies to build advertising profiles of individual visitors.

We do not collect payment card numbers or process payments ourselves. Payments for Etsy orders are handled by Etsy and its payment providers, and payments for Fiverr orders are handled by Fiverr, each under their own privacy policies.

How We Use Your Information

We use the information we collect to:

• Fulfill and ship orders, and provide the custom services you've requested;
• Communicate with you about your order, respond to questions, and provide customer support;
• Improve our products, listings, and services based on customer feedback;
• Send occasional updates, promotions, or new product announcements, but only if you've opted in to receive them (for example, by subscribing to an email list) — you may unsubscribe at any time;
• Comply with legal obligations, such as tax and order recordkeeping requirements.

We Do Not Sell Your Data

GravelwoodCo does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information as described in this policy — primarily with the platforms that power our business operations (Etsy, Fiverr, and, where relevant, Pinterest) or as required by law.

Third-Party Platforms We Use

GravelwoodCo operates primarily through established third-party platforms rather than collecting or storing customer data ourselves. These include:

• Etsy — handles our shop listings, order processing, payments, and buyer-seller messaging for handmade and custom goods. Etsy's collection and use of your data is governed by Etsy's Privacy Policy.
• Fiverr — handles our service listings, order processing, payments, and buyer-seller messaging for content services. Fiverr's collection and use of your data is governed by Fiverr's Privacy Policy.
• Pinterest — we may use Pinterest to share and promote our products (for example, via Pins linking back to our shop or website). If you interact with our Pinterest content, that interaction is governed by Pinterest's Privacy Policy.

We encourage you to review these platforms' own privacy policies, as they control the personal data you provide directly to them (for example, your Etsy or Fiverr account information and payment details).

Data Retention

We retain order and customer communication records for as long as needed to fulfill orders, provide support, meet tax and accounting obligations, and resolve any disputes, after which we delete or anonymize the information where practical.

Your Choices

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it, subject to any legal or accounting requirements that require us to keep certain records. You can also unsubscribe from any marketing emails using the link provided in those emails, or by contacting us directly.

Children's Privacy

Our shop and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at gravelwoodember@gmail.com.